Return Goods Policy - Online Sales

Objective

(1)To support Vision and Mission of the company and ensure maintaining Core Values of the company.
(2)To maintain a very cordial relationship with the other departments of the company.
(3)To develop a strong brand image of the company.
(4)We want you to be fully satisfied with every item you purchase.

Policy Considerations The company accepts returns only if following conditions are met; - If you need to change /replacement all items must be unused, unworn and unwashed and in resalable condition. - All Items must be in their original packaging. - Accompanied with the original sales receipt. Merchandise may be returned for a full refund up to 14 days after the date of receipt, but only with a Return Authorization number (see below). Any shipment fees associated with returns will be paid by customer. We will refund the initial shipping charges only if the merchandise is having a manufacturing defect* (does not cover accidental damage, improper handling or normal wear and tear), or if we made a mistake in the shipment of your order. *Manufacturing Defect - Defects in the material and workmanship. At this time, we only process returns and do not offer exchanges. If you desire to make an exchange, please return your merchandise and place a new order at www.Textrip.com/www.elasto.lk at your convenience. The credit card used in the original transaction will be credited for the return amount. Once a return is received by Textrip (Pvt) Ltd/Elasto Limited, it may take up to 30 days to be reflected on your credit card statement. Fill Out the Return Authorization Request Form You will then receive a Return Authorization number. For any clarifications please contact our Customer Care Team in the Sri Lanka by email, phone or post. We are open on all working days from 8am to 5pm Monday to Friday and 8am to 1pm Saturday. Failure to do this may result in a delay in processing your return.

By email: You can contact us via email by clicking on the 'contact us' tab or sales@elasto.lk
By Telephone: Call us on +94(0) 34 3 44 54 54 / +94 (0) 34 22 7 000 7
By Post: You can write to us at the following address:

Customer Care No.122, Sir Baron Jayathilake Mawatha, Colombo 01 Sri Lanka.

Elpitiya Road, Bentota, Sri Lanka.

Please note that the above policies are subject to change by Management of Textrip (Pvt) Ltd/Elasto Limited at any time without prior notice to the customer. When we change the policy in a material way, a notice will be posted on our website along with the updated. Download Return Goods Policy Form

Shipping & Delivery

Free Delivery within 1 - 15 Colombo, Sri Lanka We arrange deliveries locally and internationally through our registered currier service providers. Delivery charges can be identified when you are filling the order form. Please use our customer care service to verify any details. Once the order has been confirmed, the order will be processed and goods will be dispatched on the same day or the following day depending on the product(s). Our regular delivery policy is to deliver goods within 1-4 business (working) days only, in the event where unexpected catastrophes erupt we will inform you by email and/or phone call, so that you will be updated on the situation. Undeliverable Packages Occasionally packages are returned to us as undeliverable. When the courier service returns an undeliverable package to us, we will contact you via email or telephone. Why are packages occasionally undeliverable?

Incorrect Address

Packages are normally only undeliverable when the address is incorrect- please check your shipping address carefully when placing your order. If this occurred, a re-delivery fee will apply. We will try our best to contact you and double check all orders before processing the order once payment is completed online.

Refused by Recipient

If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error. In addition it is recommended that you inform Textrip (Pvt) Ltd/Elasto Limited as well, so that the delivery agent will know that the recipient is not the person who placed the order. This is necessary for security and fraud reasons. Again, if this occurred, a redelivery fee will apply.

Privacy Policy

OBJECTIVE The Objective is to respects the privacy of our customers and visitors. And to provide a code of conduct in relation to the information we collect, use, disclose, transfer, and store. WHAT PERSONAL INFORMATION DOES WE COLLECT? We may collect information about you if you made an inquiry, purchase, comment, apply for a vacancy or register for events sponsored or co-sponsored by us. This information could include your name, e-mail address, postal address, title, company name, phone number, work address, information about your job function/experience, and information about your company etc. HOW DOES TEXTRIP/ELASTO USE MY PERSONAL INFORMATION? We may use the information we collect from and about you for any of the following purposes:

(1) to fulfil your requests for products and services;
(2) to provide you with targeted offers and advertising on the Site;
(3) to contact you with information and promotional materials and offers from our company as well as from our subsidiaries, affiliates, marketing partners, advertisers and other third parties;
(4) to contact you when necessary;
(5) to review Site usage and operations;
(6) to address problems with the Site, our business or our products ; and
(7) to protect the security or integrity of the Site and our business.

DISCLOSURE OF INFORMATION We may transfer or otherwise disclose information collected from and about you to the following entities for the following purposes:

(1) to our employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers and suppliers, if the disclosure will enable any of these entities to perform a business, professional or technical support function for us;
(2) to our employees, independent contractors, service providers and suppliers, to fulfil a product request;
(3) as necessary if we believe that there has been a violation of the Site Terms of Use or of our rights or the rights of any third party;
(4) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and
(5) in the event that our company or substantially all of its assets are acquired, your personal information may be one of the transferred assets

HOW DO I MANAGE MY PERSONAL INFORMATION PREFERENCES? If you have any questions or concerns about our Privacy Policy or data processing, please contact us. If you have subscribed to our marketing emails or other communications and wish to be removed from our mailing lists, you may unsubscribe at any time.

We may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

Article appeared in RUBBER ASIA – January 2017 May 6, 2017

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