Faq

What payment method can I use?

Cash
Credit
Debit

How can I find out where the nearest ELASTO showroom is located?

Store Locater

Do you ship orders to multiple addresses?

Yes we are. Via DHL & FEDEX

Do you ship outside the Sri Lanka?

Yes we are

How do I know which size is best for me?

Please refer the size chart/ color code

What if I change my mind and want different specs after my order place?

It can be change within 3 working days under the company conditions.

What would be the warranty period of your products?

Bags –
Foot Wear-
Cot Sheet-
Exercise Products-

What do I do if my item arrives damaged?

Please refer comprehensive manufacture warranty on good purchased

Can I see a record of my transactions with www.elasto.lk?

Yes. We provide that facility.

How can I return my product?

We are open from 8am to 5pm Monday to Friday and 8am to 1pm Saturday.

1) By email: You can contact us via email by clicking on the ‘contact us’ tab
2) By Telephone: Call us on +94 (0) 34 22 7 000 7.
3) By Post: You can write to us at the following address:

Customer Care
Elasto Ltd,
Elpitiya Road,
Bentota.
Sri Lanka.

Warranty claim form

Download Warranty claim form

Faq