Return Goods Policy – Online Sales


  1. To support Vision and Mission of the company and ensure maintaining Core Values of the company.
  2. To maintain a very cordial relationship with the other departments of the company.
  3. To develop a strong brand image of the company.
  4. We want you to be fully satisfied with every item you purchase.

Policy Considerations

The company accepts returns only if following conditions are met;
– If you need to change /replacement all items must be unused, unworn and unwashed and in resalable condition.
– All Items must be in their original packaging.
– Accompanied with the original sales receipt.
Merchandise may be returned for a full refund up to 14 days after the date of receipt, but only with a Return Authorization number (see below). Any shipment fees associated with returns will be paid by customer. We will refund the initial shipping charges only if the merchandise is having a manufacturing defect* (does not cover accidental damage, improper handling or normal wear and tear), or if we made a mistake in the shipment of your order.

*Manufacturing Defect – Defects in the material and workmanship.

At this time, we only process returns and do not offer exchanges. If you desire to make an exchange, please return your merchandise and place a new order at at your convenience.
The credit card used in the original transaction will be credited for the return amount. Once a return is received by Textrip (Pvt) Ltd/Elasto Limited, it may take up to 30 days to be reflected on your credit card statement.

Fill Out the Return Authorization Request Form

You will then receive a Return Authorization number.
For any clarifications please contact our Customer Care Team in the Sri Lanka by email, phone or post. We are open on all working days from 8am to 5pm Monday to Friday and 8am to 1pm Saturday. Failure to do this may result in a delay in processing your return.

  1. By email: You can contact us via email by clicking on the ‘contact us’ tab or
  2. By Telephone: Call us on +94(0) 34 3 44 54 54 / +94 (0) 34 22 7 000 7
  3. By Post: You can write to us at the following address:


Please note that the above policies are subject to change by Management of Textrip (Pvt) Ltd/Elasto Limited at any time without prior notice to the customer. When we change the policy in a material way, a notice will be posted on our website along with the updated.

Download Return Goods Policy Form

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