Free Delivery within 1 – 15 Colombo, Sri Lanka
We arrange deliveries locally and internationally through our registered currier service providers. Delivery charges can be identified when you are filling the order form. Please use our customer care service to verify any details. Once the order has been confirmed, the order will be processed and goods will be dispatched on the same day or the following day depending on the product(s). Our regular delivery policy is to deliver goods within 1-4 business (working) days only, in the event where unexpected catastrophes erupt we will inform you by email and/or phone call, so that you will be updated on the situation.
Occasionally packages are returned to us as undeliverable. When the courier service returns an undeliverable package to us, we will contact you via email or telephone.
Why are packages occasionally undeliverable?
Packages are normally only undeliverable when the address is incorrect- please check your shipping address carefully when placing your order. If this occurred, a re-delivery fee will apply. We will try our best to contact you and double check all orders before processing the order once payment is completed online.
If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error. In addition it is recommended that you inform Textrip (Pvt) Ltd/Elasto Limited as well, so that the delivery agent will know that the recipient is not the person who placed the order. This is necessary for security and fraud reasons. Again, if this occurred, a redelivery fee will apply.